Car Dealership Call Monitoring Evaluation Checklist Form

Car Dealership Call Monitoring Evaluation Checklist Form
Car Dealership Call Monitoring Evaluation Checklist
Call Identification Details
Rows Call Date Time Evaluator Name
Details
Caller/Call Context (select all that apply)
Other
Greeting and Introduction

1
2
3
4
5
1 is Poor, 5 is Excellent
Professionalism and Courtesy

1
2
3
4
5
1 is Poor, 5 is Excellent
Needs Discovery (Identified Customer Needs)

1
2
3
4
5
1 is Not at all, 5 is Completely
Product Knowledge Demonstrated

1
2
3
4
5
1 is Poor, 5 is Excellent
Qualifying Questions Asked

1
2
3
4
5
1 is None, 5 is All Key Questions
Handling Objections

1
2
3
4
5
1 is Ineffective, 5 is Very Effective
Call Resolution / Next Step
Other
Evaluator Notes and Overall Score
Should be Empty:

Rows	Call Date	Time	Evaluator Name
Details

Select theme: