IT Support Risk Assessment Form
Assess the IT support issue, its operational risk, current controls, and recommended mitigation actions.
Request Details
Support Request Title / Issue Summary
*
Affected System or Service
*
Issue Category
*
Hardware
Software
Network
Access
Email
Endpoint
Other
Urgency Level
*
Low
Medium
High
Critical
Risk Assessment
Likelihood of Occurrence
*
Rare
1
2
3
4
Almost Certain
5
1 is Rare, 5 is Almost Certain
Impact on Operations
*
Minimal
1
2
3
4
Critical
5
1 is Minimal, 5 is Critical
Current Controls in Place
Access Control
Monitoring and Alerts
Backups
Patch Management
Incident Response Plan
User Training
Network Segmentation
Endpoint Protection
Other
Estimated Overall Risk Level
*
Low
Moderate
High
Severe
Mitigation and Review
Recommended Mitigation Actions
*
Review Priority / Follow-up Required
*
Immediate
Within 24 hours
Scheduled
No follow-up needed
Submit
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