Connected Vehicle Feature Access Issue Report Form
Report problems accessing features in your connected vehicle. Please provide detailed information to help us resolve your issue promptly.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Vehicle Identification Number (VIN)
*
Vehicle Make and Model
*
Year of Vehicle
*
Which connected feature are you having trouble accessing?
*
Please Select
Remote Start
Remote Lock/Unlock
Vehicle Location
Navigation Updates
Wi-Fi Hotspot
Over-the-Air Updates
App Connectivity
Other
Describe the issue you are experiencing
*
When did the issue first occur?
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
What device or app are you using to access the feature?
*
Please Select
Vehicle Touchscreen
Mobile App (iOS)
Mobile App (Android)
Web Portal
Other
Have you tried any troubleshooting steps?
Restarted vehicle
Reinstalled app
Checked for software updates
Reset my account
Contacted support previously
Other
Submit Issue Report
Should be Empty: