Customer Service Personnel Evaluation Form
Customer Service Personnel Evaluation Form
Evaluator Name
*
Evaluatee Name
*
Date of Evaluation
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Rate the employee's communication skills
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Rate the employee's problem-solving abilities
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Rate the employee's professionalism and attitude
*
Unsatisfactory
1
2
3
4
Outstanding
5
1 is Unsatisfactory, 5 is Outstanding
Please indicate your agreement with the following statements about the employee:
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Demonstrates product knowledge
1
2
3
4
5
Works well in a team
6
7
8
9
10
Is punctual and reliable
11
12
13
14
15
Adheres to company procedures
16
17
18
19
20
Rate the employee's ability to handle difficult situations
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Rate the employee's customer focus
*
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Overall performance rating
*
Unsatisfactory
1
2
3
4
Outstanding
5
1 is Unsatisfactory, 5 is Outstanding
Comments and suggestions for improvement
Submit Evaluation
Should be Empty: