Payment Terminal Troubleshooting Checklist
Use this checklist to document and resolve issues encountered with payment terminals. Please provide detailed information for each step.
Terminal ID or Serial Number
*
Terminal Location
*
Terminal Model/Type
Date and Time of Issue
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Describe the Issue
*
Connectivity Status
*
Please Select
Connected
Disconnected
Intermittent
Not Applicable
Power Status
*
Please Select
Powered On
Powered Off
Power Cycling
Not Applicable
Error Codes or Messages Displayed
Troubleshooting Steps Already Attempted
Restarted terminal
Checked cables/power
Tested network connection
Cleared error messages
Other
Resolution or Next Action
*
Submit Checklist
Should be Empty: