Service Plan Metrics Form
Submit performance and usage metrics for your service plan evaluation. All fields are relevant to service plan assessment; sensitive personal or financial information is not collected.
Service Plan Name or ID
*
Reporting Period Start Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Reporting Period End Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Total Service Usage (units/hours)
*
Service Level Agreement (SLA) Met?
*
Yes
No
Partially
Average Response Time (hours)
*
Customer Satisfaction Rating
*
1
2
3
4
5
Number of Reported Issues
*
Describe Any Major Issues or Outages
Follow-up Action Needed?
*
No Action Needed
Further Review Required
Technical Support Needed
Other
Submit Metrics
Should be Empty: