Chatbot Assessment Questionnaire Form
Use this form to evaluate a chatbot’s purpose, performance, and areas for improvement. Please answer based on your assessment of the chatbot.
Chatbot Context
Chatbot Name
*
Chatbot Purpose / Use Case
*
Target Users / Audience
*
Please Select
Customers
Employees
Prospects
Students
Patients
Partners
Other
Primary Channels / Platforms
*
Website
Mobile App
WhatsApp
SMS
Facebook Messenger
Slack
Microsoft Teams
Email
Voice Assistant
Other
Assessment Criteria
Overall Performance
*
1
2
3
4
5
Evaluation Criteria
*
Rows
Poor
Fair
Good
Very Good
Excellent
Accuracy
1
2
3
4
5
Relevance
6
7
8
9
10
Response Clarity
11
12
13
14
15
Tone / Brand Fit
16
17
18
19
20
Handling of Edge Cases
21
22
23
24
25
Likelihood to Use Again
*
Not Likely
1
2
3
4
5
6
7
8
9
Very Likely
10
1 is Not Likely, 10 is Very Likely
Overall Assessment Outcome
*
Pass
Needs Improvement
Fail
Other
Feedback and Improvement
Main Strengths
Top Issues or Failure Cases
Recommended Improvements or Next Steps
Submit
Should be Empty: