Tech Support Service Quality Survey Form
Please complete this survey to help us assess and improve our tech support service quality. Your feedback is valuable.
How satisfied are you with the overall tech support service you received?
*
1
2
3
4
5
How quickly was your issue addressed?
*
Very quickly
Quickly
Average
Slowly
Very slowly
How knowledgeable did the tech support staff appear?
*
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
Please rate the professionalism and courtesy of our tech support staff.
*
Not professional
1
2
3
4
Very professional
5
1 is Not professional, 5 is Very professional
How clearly did the staff explain the solution?
*
Extremely clear
Very clear
Somewhat clear
Not so clear
Not at all clear
How effective was the solution provided?
*
Completely solved my issue
Mostly solved my issue
Partially solved my issue
Did not solve my issue
Please indicate your level of agreement with the following statements about our tech support service.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The staff listened to my concerns
1
2
3
4
5
The support was easy to access
6
7
8
9
10
I would use this tech support again
11
12
13
14
15
How likely are you to recommend our tech support service to others?
*
Not likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely, 10 is Extremely likely
What did you like most about our tech support service?
Do you have any suggestions for improvement?
Submit Survey
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