IVR Menu Feedback Survey Form
Please share your experience with our IVR phone menu. Your feedback will help us improve our service.
How easy was it to navigate the IVR menu?
*
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
How clear were the menu options?
*
Very clear
Somewhat clear
Neutral
Somewhat unclear
Very unclear
How would you rate the speed of the IVR menu?
*
Very fast
Somewhat fast
Acceptable
Somewhat slow
Very slow
How relevant were the menu options to your needs?
*
Very relevant
Somewhat relevant
Neutral
Somewhat irrelevant
Very irrelevant
Were you able to reach the intended department or person?
*
Yes, immediately
Yes, after some effort
No, I reached the wrong department
No, I gave up
How satisfied are you with your overall IVR menu experience?
*
Not satisfied
1
2
3
4
Highly satisfied
5
1 is Not satisfied, 5 is Highly satisfied
The IVR menu made it easy to resolve my issue.
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
I would prefer to speak to a live agent rather than use the IVR menu.
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Would you recommend our IVR menu to others?
*
Yes
No
Not sure
Please provide any suggestions for improving our IVR menu.
Submit Feedback
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