Remote Desktop Service Outage Report Form
Report a remote desktop service outage, describe the impact, and provide details needed for troubleshooting and follow-up.
Outage Reporter and Service Details
Reporter Name
*
First Name
Middle Name
Last Name
Company / Department
*
Work Email
*
example@example.com
Affected Remote Desktop Service / Portal Name
*
Date and Time Outage Was First Noticed
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Outage Characteristics and Impact
Outage severity or impact level
*
Critical
Major
Moderate
Minor
Symptoms observed
*
Cannot connect
Frozen session
Disconnected sessions
Authentication failure
Performance degradation
Blank screen
Other
Number of affected users or devices
Detailed description of what happened
Environment, Timing, and Follow-Up
Affected environment
*
Please Select
Production
Staging
Testing
Development
Sandbox
Other
Local timezone
*
Is the issue still ongoing?
*
Yes
No
Best follow-up contact method
Submit Report
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