Customer Relationship Evaluation Survey Form
Please complete this survey to help us evaluate and improve our relationship with you. Your feedback on satisfaction, communication, trust, responsiveness, and overall experience is valuable.
How satisfied are you with our overall relationship?
*
1
2
3
4
5
Please rate the quality of our communication.
*
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
How much do you trust our company to meet your needs?
*
Do not trust
1
2
3
4
Completely trust
5
1 is Do not trust, 5 is Completely trust
How responsive have we been to your questions or concerns?
*
Not responsive
1
2
3
4
Extremely responsive
5
1 is Not responsive, 5 is Extremely responsive
Please rate the clarity and helpfulness of our communication.
*
Not clear/helpful
1
2
3
4
Very clear/helpful
5
1 is Not clear/helpful, 5 is Very clear/helpful
How likely are you to recommend our company to others?
*
Not likely
1
2
3
4
Extremely likely
5
1 is Not likely, 5 is Extremely likely
Which aspect of our relationship do you value the most?
*
Quality of service
Communication
Responsiveness
Trustworthiness
Other
Please indicate your level of agreement with the following statements.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The company understands my needs.
1
2
3
4
5
I feel valued as a customer.
6
7
8
9
10
Issues are resolved in a timely manner.
11
12
13
14
15
What could we do to strengthen our relationship with you?
Any additional comments or suggestions?
Submit Survey
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