Feedback Loop Automation Survey
Please complete this survey to share your experience and evaluation of feedback loop automation in your workflow, product, or service.
Which area best describes where you use feedback loop automation?
*
Internal workflow
Customer-facing product
Service delivery
Other
How is feedback currently collected in your workflow, product, or service?
*
Surveys
In-app prompts
Email
Support tickets
Social media
Other
To what extent is your feedback loop automated?
*
Not automated
1
2
3
4
Fully automated
5
1 is Not automated, 5 is Fully automated
How is feedback typically reviewed?
*
Manual review by individuals
Automated triage/routing
Combination of manual and automated
Other
How is feedback routed to the appropriate team or person?
*
Manually assigned
Automated rules/workflows
Both manual and automated
Not routed
How quickly are responses provided to feedback?
*
Immediately (automated)
Within a day
Within a week
Longer than a week
How satisfied are you with the current automation of your feedback loop?
*
1
2
3
4
5
Please rate your agreement with the following statements about your feedback loop automation.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Automation reduces manual workload
1
2
3
4
5
Feedback is routed efficiently
6
7
8
9
10
Automated responses are appropriate
11
12
13
14
15
The process is easy to improve
16
17
18
19
20
What are the main pain points or challenges you experience with feedback loop automation?
What improvements would you most like to see in your feedback loop automation?
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