Quality Evaluation Survey Form
Please complete the Quality Evaluation Survey Form to help us assess and improve our services.
How would you rate the overall quality of our service?
*
1
2
3
4
5
Please indicate your level of agreement with the following quality statements:
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Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The service met my expectations
1
2
3
4
5
The process was efficient
6
7
8
9
10
Staff were knowledgeable
11
12
13
14
15
Communication was clear
16
17
18
19
20
How satisfied are you with the timeliness of our service?
*
Not Satisfied
1
2
3
4
Very Satisfied
5
1 is Not Satisfied, 5 is Very Satisfied
How likely are you to recommend our service to others?
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Not Likely
1
2
3
4
5
6
7
8
9
Extremely Likely
10
1 is Not Likely, 10 is Extremely Likely
Which aspect of our service do you think needs the most improvement?
*
Quality of product/service
Speed of delivery
Customer support
Communication
Other
How would you rate the value for money of our service?
*
1
2
3
4
5
How responsive was our team to your inquiries?
*
Not Responsive
1
2
3
4
Very Responsive
5
1 is Not Responsive, 5 is Very Responsive
Please select the main reason for your visit/use of our service.
*
Routine service
Problem resolution
Product inquiry
Other
How easy was it to access our service?
*
Very Difficult
1
2
3
4
Very Easy
5
1 is Very Difficult, 5 is Very Easy
What suggestions do you have for improving our service?
Additional comments or feedback
Submit
Should be Empty: