Taxpayer Service Evaluation Survey Form
Please help us improve by evaluating your recent taxpayer service experience. Your feedback is valuable and will be used to enhance our service quality.
How would you rate your overall satisfaction with our taxpayer service?
*
1
2
3
4
5
Please indicate your level of agreement with the following statements about our service.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Staff were professional and courteous.
1
2
3
4
5
Information provided was clear and understandable.
6
7
8
9
10
My issue was resolved in a timely manner.
11
12
13
14
15
Communication was prompt and helpful.
16
17
18
19
20
How easy was it to access our taxpayer services?
*
Very Difficult
1
2
3
4
Very Easy
5
1 is Very Difficult, 5 is Very Easy
Which service channel did you use for your most recent interaction?
*
In-person
Phone
Online Portal
Email
Other
Please rate the timeliness of the service you received.
*
Very Slow
1
2
3
4
Very Fast
5
1 is Very Slow, 5 is Very Fast
How likely are you to recommend our taxpayer services to others?
*
Not Likely
1
2
3
4
Extremely Likely
5
1 is Not Likely, 5 is Extremely Likely
Did you find the information you needed during your interaction?
*
Yes
Partially
No
How satisfied are you with the professionalism of our staff?
*
1
2
3
4
5
How would you rate the clarity of the information provided?
*
1
2
3
4
5
Please share any additional comments or suggestions to help us improve.
Submit Feedback
Should be Empty: