Customer Loyalty Service Quality Survey Form
Please complete this survey to help us evaluate and improve our customer loyalty program service quality.
Full Name
*
First Name
Last Name
Email Address
example@example.com
How satisfied are you with the overall quality of our loyalty program?
*
1
2
3
4
5
Please rate the following aspects of our loyalty program service:
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Ease of enrollment
1
2
3
4
5
Clarity of program rules
6
7
8
9
10
Value of rewards
11
12
13
14
15
Staff helpfulness
16
17
18
19
20
Communication about offers
21
22
23
24
25
How likely are you to recommend our loyalty program to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
How would you describe the professionalism of our staff during your loyalty program experience?
*
Excellent
Good
Average
Poor
Not applicable
How easy was it to redeem your rewards?
*
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
Did you encounter any issues with your loyalty program benefits?
*
No issues
Minor issues (resolved quickly)
Major issues (required follow-up)
I did not use any benefits
How clearly did we communicate updates or changes to the loyalty program?
*
Very clearly
Somewhat clearly
Not very clearly
Not at all
Please share any additional comments or suggestions for improving our loyalty program service quality.
Submit Survey
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