Airport Digitalization Survey Form
Please complete this survey to help us understand your airport's digitalization needs and experiences.
What is your primary role at the airport?
*
Please Select
Executive/Management
IT/Technology
Operations
Facilities/Maintenance
Customer Service
Other
What best describes your airport's size/type?
*
Large international hub
Medium regional airport
Small local airport
Cargo/freight airport
Other
Which digital systems are currently in use at your airport? (Select all that apply)
*
Baggage handling systems
Passenger check-in kiosks
Flight information displays
Security screening technology
Mobile apps
Automated border control
Other
Which passenger-facing digital services does your airport currently offer? (Select all that apply)
*
Self-service check-in
E-gates/automated boarding
Mobile ticketing
Real-time flight updates via app
Wayfinding/digital signage
Free public Wi-Fi
Other
How would you rate your airport’s current level of digitalization?
*
1
2
3
4
5
What are your airport’s top operational digitalization priorities for the next 2 years? (Select up to 3)
*
Security and safety systems
Passenger processing efficiency
Baggage handling automation
Data analytics and reporting
Sustainability/energy management
Customer experience
Other
What are the main pain points or barriers your airport faces in digitalization? (Select all that apply)
*
Budget constraints
Legacy systems integration
Staff training/skills gaps
Vendor selection/management
Regulatory/compliance issues
Change management
Other
How ready is your airport for further digital adoption?
*
Not ready
1
2
3
4
Fully ready
5
1 is Not ready, 5 is Fully ready
What is your airport’s expected budget and timeline for digitalization projects in the next 2 years?
*
Less than $250,000 / within 1 year
$250,000–$1 million / within 1-2 years
Over $1 million / more than 2 years
Not decided
Please share any additional comments or suggestions regarding airport digitalization.
Submit Survey
Should be Empty: