Delivery Platform Merchant FAQ Feedback Survey Form
Help us improve the FAQ/help content for merchants using our delivery platform. Your feedback is valuable and will be used to enhance the support resources. Thank you for taking a few minutes to complete this survey.
How clear and understandable do you find the FAQ/help content?
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Not clear at all
1
2
3
4
Extremely clear
5
1 is Not clear at all, 5 is Extremely clear
How helpful is the FAQ/help content in resolving your questions or issues?
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Not helpful
1
2
3
4
Extremely helpful
5
1 is Not helpful, 5 is Extremely helpful
How easy is it to navigate and find answers in the FAQ/help section?
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Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
How complete do you feel the FAQ/help content is?
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Many gaps
1
2
3
4
Very comprehensive
5
1 is Many gaps, 5 is Very comprehensive
How often do you use the FAQ/help content on the platform?
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Daily
Weekly
Monthly
Rarely
Never
Which type of information do you most often look for in the FAQ/help content?
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Account setup
Order management
Payments & billing
Technical issues
Other
If you can't find an answer in the FAQ/help section, what do you do next?
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Contact support via chat
Contact support via email
Contact support via phone
Search online
Ask a colleague
How satisfied are you with the overall quality of the FAQ/help content?
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1
2
3
4
5
What improvements or additional topics would you like to see in the FAQ/help content?
Please share any other feedback about your experience with the FAQ/help content.
Submit Feedback
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