Customer Review Platform Assessment Questionnaire
Assess a customer review platform with questions about role, experience, satisfaction, key capabilities, and improvement opportunities.
Platform Context
Your role or relationship to the review platform
*
Customer
Reviewer
Business owner
Administrator
Partner
Other
Platform name or product area being assessed
*
Primary user type served by the platform
*
Consumers
Businesses
Internal teams
Developers
Mixed audience
Other
How long have you used or evaluated the platform?
*
Please Select
Less than 1 month
1–3 months
4–6 months
7–12 months
More than 1 year
Assessment Questions
Overall Satisfaction
*
1
2
3
4
5
Platform Assessment
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
Key Platform Capabilities
*
Rows
Poor
Fair
Good
Very Good
Excellent
Ease of Use
1
2
3
4
5
Trust in Reviews
6
7
8
9
10
Moderation Quality
11
12
13
14
15
Search and Discovery
16
17
18
19
20
Review Submission Flow
21
22
23
24
25
Outcome and Feedback
Biggest improvement area
Would you recommend the platform?
*
Yes
No
Maybe
Additional comments or feature requests
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