Train Travel Experience Evaluation Survey Form
Please complete the Train Travel Experience Evaluation Survey Form to help us improve your future train journeys. Your honest feedback is valued.
Overall, how satisfied were you with your recent train journey?
*
1
2
3
4
5
How would you rate the following aspects of your train journey?
*
Rows
Very Poor
Poor
Average
Good
Excellent
Cleanliness of train and facilities
1
2
3
4
5
Seat comfort
6
7
8
9
10
Punctuality (on-time arrival/departure)
11
12
13
14
15
Staff friendliness and professionalism
16
17
18
19
20
On-board amenities (Wi-Fi, refreshments, etc.)
21
22
23
24
25
How safe did you feel during your journey?
*
Not at all safe
1
2
3
4
Very safe
5
1 is Not at all safe, 5 is Very safe
How would you rate the value for money of your ticket?
*
1
2
3
4
5
How easy was it to book your train ticket?
*
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
Which class of service did you use?
*
Standard/Economy
First Class
Business Class
Other
Did you experience any delays during your journey?
*
No delays
Minor delays (less than 15 minutes)
Moderate delays (15–30 minutes)
Major delays (more than 30 minutes)
How likely are you to recommend this train service to others?
*
Not likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely, 10 is Extremely likely
What was the main purpose of your train journey?
*
Business
Leisure
Commuting
Other
Please share any additional comments or suggestions about your train travel experience.
Submit Evaluation
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