Help Desk Settings Form
Configure your help desk system with the essential settings below. All fields are required for optimal support operations.
Help Desk System Name
*
Default Support Email Address
*
example@example.com
Support Hours
*
Ticket Priority Levels
*
Low
Medium
High
Urgent
Auto-Assign Tickets To
*
Please Select
Round Robin
Least Busy Agent
Specific Department
Agent Notification Method
*
Email
In-App
Both Email and In-App
SLA Response Time (hours)
*
Default Ticket Status
*
Please Select
Open
Pending
In Progress
Closed
Allowed Attachment File Types
*
Images (JPG, PNG, GIF)
PDF Documents
Word Documents
Spreadsheets
Enable Knowledge Base Integration?
*
Yes
No
Save Settings
Should be Empty: