Agent Performance Service Benchmark Survey Form
Please complete the Agent Performance Service Benchmark Survey Form to help us evaluate and improve agent service performance. Your responses are confidential and will inform our service benchmarks.
How satisfied are you with the overall service provided by the agent?
*
1
2
3
4
5
How would you rate the agent’s professionalism?
*
1
2
3
4
5
How effectively did the agent communicate with you?
*
1
2
3
4
5
How well did the agent resolve your issue or inquiry?
*
1
2
3
4
5
Please rate the following aspects of your experience:
*
Rows
Excellent
Good
Average
Poor
Agent’s knowledge
1
2
3
4
Responsiveness
5
6
7
8
Courtesy
9
10
11
12
Clarity of information
13
14
15
16
How likely are you to recommend our service based on your experience with the agent?
*
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
What did the agent do particularly well?
What could the agent improve?
If you have any other comments or suggestions regarding the agent’s service, please share them below:
Submit Survey
Should be Empty: