Support Metrics Report Form
Submit your support team's key performance metrics for the reporting period.
Reporting Period
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Team Name
*
Reporter Name
*
First Name
Last Name
Total Tickets Handled
*
Average First Response Time (hours)
*
Average Resolution Time (hours)
*
Escalations
Customer Satisfaction Rating
1
2
3
4
5
Top Issue Category
Please Select
Technical Issue
Billing/Account
Product Feedback
Feature Request
Other
Additional Comments or Notes
Submit Report
Should be Empty: