Contact Center AI Voice Agent Evaluation Form
Please complete this form to assess the performance of the AI voice agent during the contact center session. Your feedback helps us ensure high-quality customer experiences.
Evaluation Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Session ID
*
Agent Name or Identifier
*
Channel
*
Please Select
Phone
Chat
Email
Other
Language Used
*
Please Select
English
Spanish
French
German
Other
Accuracy and Relevance of Responses
*
1
2
3
4
5
Naturalness and Tone of Voice
*
1
2
3
4
5
Issue Resolution
*
Fully Resolved
Partially Resolved
Not Resolved
Escalation Handling
*
No Escalation Needed
Handled Appropriately
Not Handled Appropriately
Evaluator Comments
Submit Evaluation
Should be Empty: