Service Outage Communication Plan Checklist Form
Use this checklist to plan and coordinate effective communications during a service outage.
Outage Description
*
Outage Impacted Services
*
Website
API
Mobile App
Internal Systems
Other
Primary Communication Channels
*
Email
Status Page
SMS
Social Media
In-app Notification
Other
Target Audience for Communication
*
Customers
Internal Teams
Partners
Vendors
Other
Incident Lead or Point of Contact
*
Pre-approved Messaging Templates Used?
*
Yes
No
Escalation Steps Defined?
*
Yes
No
Estimated Outage Duration (hours)
*
Next Update Scheduled At
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Checklist: All Stakeholders Notified
*
Completed
Not Completed
Submit Checklist
Should be Empty: