Contact Center Video Software Evaluation Form
Please evaluate your experience with the contact center video software. Your feedback helps us improve and select the best solutions.
Organization Name
*
Your Name
*
First Name
Last Name
Your Role or Job Title
*
Software Evaluated
*
How long have you used this software?
*
Please Select
Less than 1 month
1-6 months
6-12 months
Over 1 year
Primary use case(s) for this software
*
Customer support
Sales/lead engagement
Technical support
Internal meetings
Other
Please rate the following aspects of the software
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Rows
Excellent
Good
Average
Poor
Video quality
1
2
3
4
Reliability & uptime
5
6
7
8
Ease of use
9
10
11
12
Customer support
13
14
15
16
Integration with other tools
17
18
19
20
What are the top strengths of this software?
What are the main areas for improvement?
Would you recommend this software to other contact centers?
*
Yes
No
Not sure
Submit Evaluation
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