Technical Support Confidence Survey Form
Please complete this survey to help us understand your confidence and experience with our technical support team.
How confident are you in the technical knowledge of our support team?
*
Not confident at all
1
2
3
4
Extremely confident
5
1 is Not confident at all, 5 is Extremely confident
How satisfied are you with the response time of our technical support?
*
1
2
3
4
5
How clearly did our support team communicate solutions to you?
*
Not clear at all
1
2
3
4
Extremely clear
5
1 is Not clear at all, 5 is Extremely clear
How helpful was the technical support you received?
*
Not helpful
1
2
3
4
Very helpful
5
1 is Not helpful, 5 is Very helpful
Please rate your overall satisfaction with our technical support.
*
1
2
3
4
5
Which channel did you use to contact technical support?
*
Email
Live chat
Phone
Support portal
Other
How likely are you to recommend our technical support to others?
*
Not likely
1
2
3
4
Extremely likely
5
1 is Not likely, 5 is Extremely likely
Please indicate your agreement with the following statements about our technical support.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The support team resolved my issue.
1
2
3
4
5
The support team was courteous.
6
7
8
9
10
The support process was easy to follow.
11
12
13
14
15
How many times have you contacted technical support in the past 6 months?
*
Please Select
1 time
2-3 times
4-5 times
More than 5 times
Do you have any additional comments or suggestions for our technical support team?
Submit Survey
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