Healthcare Provider Support Survey Form
Your feedback helps us improve our support services for healthcare providers. Please share your experience and suggestions below.
Your role in the healthcare organization
*
Please Select
Physician
Nurse
Administrator
Support Staff
Other
How would you rate your overall satisfaction with our support service?
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1
2
3
4
5
How easy was it to access the support you needed?
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Very Difficult
1
2
3
4
Very Easy
5
1 is Very Difficult, 5 is Very Easy
How timely was the response you received from our support team?
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Very Slow
1
2
3
4
Very Prompt
5
1 is Very Slow, 5 is Very Prompt
Please rate the effectiveness of the support provided.
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Not Effective
1
2
3
4
Highly Effective
5
1 is Not Effective, 5 is Highly Effective
Communication with the support team was clear and helpful.
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Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Which support channels did you use?
Phone
Email
Live Chat
Help Center/Knowledge Base
Other
Please indicate your level of agreement with the following statements.
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The support team understood my needs
1
2
3
4
5
The solution provided addressed my issue
6
7
8
9
10
I would use this support service again
11
12
13
14
15
What improvements would you like to see in our support service?
Faster response times
More knowledgeable staff
Better communication
Expanded support hours
Other
Please share any additional comments or suggestions.
Submit Feedback
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