E-Service Quality Questionnaire Form
Please share your feedback on your recent e-service experience. Your responses will help us improve our digital services. All questions relate to the "E-Service Quality Questionnaire".
Overall, how satisfied are you with the e-service?
*
1
2
3
4
5
How easy was it to navigate and use the e-service?
*
Very Easy
Somewhat Easy
Neutral
Somewhat Difficult
Very Difficult
Please rate the following aspects of the e-service:
*
Rows
Excellent
Good
Fair
Poor
Speed of Service
1
2
3
4
Reliability/Uptime
5
6
7
8
Clarity of Information
9
10
11
12
Feature Set
13
14
15
16
Customer Support
17
18
19
20
How likely are you to recommend this e-service to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
Did you encounter any technical issues while using the e-service?
*
No issues
Minor issues
Major issues
How responsive was the customer support for the e-service?
*
Very Responsive
Somewhat Responsive
Not Responsive
Did Not Use Support
Which features of the e-service did you find most valuable? (Select all that apply)
*
Account Management
Self-Service Tools
Notifications & Alerts
Support Resources
Other
How would you rate the visual design and usability of the e-service?
*
Excellent
Good
Fair
Poor
How well did the e-service meet your expectations?
*
Exceeded Expectations
Met Expectations
Below Expectations
Please provide any additional comments or suggestions regarding the e-service.
Submit Feedback
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