Service Innovation Usage Assessment Form
Evaluate how a service innovation is utilized and where it delivers the most value. Please answer all questions to help us understand your experience.
Which best describes your role in relation to this service innovation?
*
End User
Team Lead/Manager
Executive/Sponsor
Other
How frequently do you use this service innovation?
*
Daily
Weekly
Monthly
Rarely
Not at all
How would you rate the overall usefulness of the service innovation?
*
1
2
3
4
5
Please indicate your level of agreement with the following statements about the service innovation:
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
It improves my workflow
1
2
3
4
5
It is easy to use
6
7
8
9
10
It delivers clear value
11
12
13
14
15
It integrates well with existing tools
16
17
18
19
20
In which areas has the service innovation added the most value?
*
Productivity
Collaboration
Customer Experience
Cost Savings
Innovation
Other
What challenges, if any, have you experienced when using the service innovation?
How likely are you to recommend this service innovation to others?
*
Not likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely, 10 is Extremely likely
Please share any suggestions or additional feedback regarding the service innovation.
Submit Assessment
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