Internet Plan Downgrade Request Form
Please complete this form to request a downgrade to a lower-tier internet plan. All fields are required to process your request efficiently.
Full Name
*
First Name
Last Name
Account Number or Customer ID
*
Email Address
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Current Internet Plan
*
Please Select
Premium Unlimited
Standard Plus
Standard
Basic
Other
Requested New Plan
*
Please Select
Standard Plus
Standard
Basic
Entry
Other
Preferred Effective Date for Downgrade
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Reason for Downgrade
*
Please Select
Too expensive
Not using full speed/data
Temporary need
Switching to another provider
Other
Best Way to Contact You
*
Email
Phone Call
SMS/Text
Additional Comments
I confirm that I understand my monthly bill and internet speed will change as a result of this downgrade.
*
Yes, I understand
Submit Downgrade Request
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