Banking Channel Satisfaction Survey Form
Share your experience with your banking channel so the bank can understand satisfaction levels and improve the service. Please do not include account numbers, card details, or other sensitive information.
Survey Details
Banking channel used
*
Mobile app
Online banking website
Branch
ATM
Phone banking
Live chat
Other
Overall satisfaction with this channel
*
1
2
3
4
5
Channel experience evaluation
*
Rows
Poor
Fair
Good
Very good
Excellent
Ease of use
1
2
3
4
5
Speed
6
7
8
9
10
Reliability
11
12
13
14
15
Clarity of information
16
17
18
19
20
Additional comments about this channel
Experience Evaluation
How likely are you to use this same channel again?
*
1
2
3
4
5
Did this banking channel meet your expectations?
*
Exceeded expectations
Met expectations
Fell short
What was the main reason for your score or evaluation?
*
What one improvement would most help improve this channel experience?
*
Customer Context and Follow-up
Preferred banking channel for future interactions
Would you like the bank to follow up on your feedback?
Yes
No
Additional comments
Submit Survey
Should be Empty: