Phone System Training Quiz Form
Test your knowledge of the company phone system. Please complete all questions to the best of your ability.
Full Name
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First Name
Last Name
Email Address
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example@example.com
Department
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Please Select
Sales
Support
Operations
IT
Other
Which of the following is the correct sequence to transfer a call to another extension?
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Press Transfer, dial the extension, then press Transfer again
Press Hold, dial the extension, then hang up
Press Mute, then dial the extension
Dial the extension directly
What should you do if you receive a voicemail intended for another department?
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Forward the voicemail to the correct department
Delete the voicemail
Ignore the voicemail
Reply to the caller and ask them to call again
List one feature available on your desk phone that improves call efficiency.
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If you need to place a caller on hold, what should you do before and after pressing the Hold button?
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Match the phone system term to its function.
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Rows
Definition
Auto Attendant
Directs incoming calls to specific users
Records messages when unavailable
Allows multiple people to join a call
Displays caller's phone number
Voicemail
Directs incoming calls to specific users
Records messages when unavailable
Allows multiple people to join a call
Displays caller's phone number
Conference Call
Directs incoming calls to specific users
Records messages when unavailable
Allows multiple people to join a call
Displays caller's phone number
Caller ID
Directs incoming calls to specific users
Records messages when unavailable
Allows multiple people to join a call
Displays caller's phone number
Which of the following is NOT a valid way to mute your phone during a call?
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Press the Mute button
Cover the microphone with your hand
Unplug the phone
Use the software mute on your computer (for softphones)
Briefly describe how to check your voicemail messages.
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