Late Shipment Impact on Customer Support Inquiry Survey Form
Please complete this Late Shipment Impact on Customer Support Inquiry Survey Form to help us understand how a late shipment affected your support experience.
Order Number (optional)
When did you receive your shipment?
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
How did the late shipment impact your need for customer support?
*
I needed to contact support because of the delay
I did not contact support, but the delay was an issue
The delay did not affect my support needs
Other
How would you rate your overall customer support experience related to this shipment?
*
1
2
3
4
5
Please rate the following aspects of your support experience:
*
Rows
Very Poor
Poor
Average
Good
Excellent
Communication clarity
1
2
3
4
5
Timeliness of support response
6
7
8
9
10
Resolution effectiveness
11
12
13
14
15
Empathy and professionalism
16
17
18
19
20
Did the customer support team resolve your issue caused by the late shipment?
*
Yes, fully resolved
Partially resolved
No, not resolved
Not applicable
How satisfied are you with the outcome of your support interaction?
*
Not satisfied
1
2
3
4
Completely satisfied
5
1 is Not satisfied, 5 is Completely satisfied
What could we have done better to support you during the late shipment?
Would you like to be contacted for follow-up about your experience?
Yes
No
If yes, please provide your preferred contact email (optional)
example@example.com
Submit Survey
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