Health Insurance Trust Survey Form
Please share your honest feedback about your health insurance provider. Your responses will help us better understand trust and perception in health insurance services.
Which of the following best describes your current health insurance provider?
*
National provider
Regional provider
Employer-sponsored plan
Government program
Other
How long have you been with your current health insurance provider?
*
Less than 1 year
1–3 years
3–5 years
More than 5 years
Overall, how much do you trust your health insurance provider?
*
1
2
3
4
5
Please rate your agreement with the following statements about your health insurance provider.
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Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
My provider communicates clearly and transparently
1
2
3
4
5
I feel my provider acts in my best interest
6
7
8
9
10
Claims are processed fairly
11
12
13
14
15
Customer support is accessible and helpful
16
17
18
19
20
How easy is it to understand your health insurance coverage and benefits?
*
Very easy
Somewhat easy
Somewhat difficult
Very difficult
How satisfied are you with the digital tools (website, app, online chat) provided by your health insurance provider?
1
2
3
4
5
How likely are you to recommend your health insurance provider to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What is the most important factor in earning your trust as a customer?
*
Please Select
Transparency
Fair pricing
Responsive customer service
Easy claims process
Comprehensive coverage
Other
What is one thing your health insurance provider could do to improve your trust?
Submit Survey
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