Service Desk Transition Checklist Form
Service Desk Transition Checklist Form: Use this form to ensure a thorough and organized handoff during a service desk transition. All required handoff details are captured below.
Project or Service Name
*
Transition Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Outgoing Team Contact
*
First Name
Last Name
Incoming Team Contact
*
First Name
Last Name
Summary of Services Being Transitioned
*
Key Documentation Provided
Runbooks
Process Guides
Access Credentials (non-sensitive)
Configuration Files
Other
Outstanding Tickets or Issues
Asset or Inventory Handover Status
*
All assets handed over
Partial handover (details below)
No assets to handover
Knowledge Base/FAQ Transfer Status
*
Completed
In Progress
Not Started
Additional Transition Notes
Transition Completion Confirmation
*
All checklist items completed
Some items pending (details above)
Submit Checklist
Should be Empty: