Customer Support Duplicate Ticket Report Form
Report instances of duplicate support tickets to help us improve resolution efficiency. Please provide as much detail as possible to assist our team in identifying and resolving duplicate entries.
Your Full Name
*
First Name
Last Name
Your Email Address
*
example@example.com
Original Ticket ID
*
Duplicate Ticket ID
*
Ticket Subject or Summary
*
Ticket Category
*
Please Select
Technical Issue
Billing/Account
Feature Request
Bug Report
General Inquiry
Other
Product or System Area
*
Please Select
Web Application
Mobile App
API/Integrations
Billing Portal
User Management
Other
How did you discover the duplicate?
*
Notification from system
Noticed manually
Customer reported
Team member reported
Other
Urgency Level
*
Critical (blocks customer or team)
High
Medium
Low
Briefly describe why these tickets are duplicates
*
Preferred Follow-up Method
Email
Internal Ticket Update
No follow-up needed
Submit Duplicate Ticket Report
Should be Empty: