Debt Collection Contact Strategy Survey Form
Share your insights on effective debt collection contact strategies. Your feedback will help us improve our approach.
What is your primary role in debt collection?
*
Please Select
Collections Manager
Collections Agent
Operations Lead
Compliance Officer
Other
Which contact methods do you use most frequently for debt collection? (Select all that apply)
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Phone calls
SMS/Text messages
Email
Postal mail
Automated voice messages
Other
How would you rate the overall effectiveness of your current contact strategy?
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1
2
3
4
5
What is the typical frequency of contact attempts per account each month?
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1-2 times
3-5 times
6-10 times
More than 10 times
Which day(s) of the week do you find most effective for making contact?
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Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
At which times of day do you usually attempt contact?
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Morning (8am–12pm)
Afternoon (12pm–5pm)
Evening (5pm–9pm)
How do you prioritize accounts for contact?
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Outstanding balance amount
Account age
Last payment date
Other
What is the biggest challenge you face when contacting customers?
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Unreachable customers
Low response rates
Compliance concerns
Limited resources
Other
How well does your current strategy comply with relevant regulations?
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Not at all
1
2
3
4
Fully compliant
5
1 is Not at all, 5 is Fully compliant
What is one improvement you would suggest for your current contact strategy?
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