Dispute Processing Audit Form
Dispute Processing Audit Form — Use this form to review and document how a dispute was handled from initiation to resolution.
Dispute Case Reference
*
Date of Dispute Initiation
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Department or Agent Responsible
*
Summary of Dispute
*
Actions Taken During Processing
*
Resolution Outcome
*
Please Select
Resolved in Favor of Customer
Resolved in Favor of Company
Mutual Agreement
Escalated
Other
Was the process followed according to company policy?
*
Yes
No
Partially
Timeliness of Dispute Resolution
*
Please Select
Within SLA
Slightly Delayed
Significantly Delayed
Auditor's Comments
Audit Result
*
Pass
Fail
Needs Improvement
Submit Audit
Should be Empty: