Casino Mystery Shopper Survey
Complete this survey to evaluate a casino visit, including service quality, atmosphere, cleanliness, and overall experience.
Mystery Shopper Visit Details
Casino or Property Name
*
Visit Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Visit Time
*
Hour Minutes
AM
PM
AM/PM Option
Visit Location or Branch
*
Please Select
Main Floor
Casino Hotel
Resort Tower
Downtown Branch
Other
Service and Experience Evaluation
Overall Satisfaction Rating
*
1
2
3
4
5
Cleanliness Rating
*
1
2
3
4
5
Staff Friendliness Rating
*
1
2
3
4
5
Response Time Rating
*
1
2
3
4
5
Service and Experience Aspects
Rows
Poor
Fair
Good
Very Good
Excellent
Cleanliness
1
2
3
4
5
Staff Friendliness
6
7
8
9
10
Response Time
11
12
13
14
15
Gaming-Floor Atmosphere
16
17
18
19
20
Observation Notes and Follow-Up
Observation Notes
Follow-up Required?
*
Yes
No
Submit Survey
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