Customer Service Probationary Period Evaluation Form
Evaluate the performance and suitability of a customer service team member during their probationary period.
Employee Full Name
*
First Name
Last Name
Evaluator Full Name
*
First Name
Last Name
Evaluation Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Communication Skills
*
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Problem-Solving Ability
*
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Teamwork and Collaboration
*
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Reliability and Attendance
*
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Customer Satisfaction
*
Low
1
2
3
4
High
5
1 is Low, 5 is High
Areas for Improvement
Overall Assessment and Recommendation
*
Submit Evaluation
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