Customer Support Content Validation Form
Use this form to review and validate customer support content for accuracy, clarity, and adherence to standards.
Reviewer Name
*
First Name
Last Name
Date of Review
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Content Title or ID
*
Content Type
*
Please Select
FAQ
Help Article
Macro/Template
Canned Response
Other
Clarity and Accuracy Rating
*
1
2
3
4
5
Checklist: Does the content meet the following standards?
Clear and concise language
Accurate and up-to-date information
Professional and friendly tone
Proper grammar and spelling
Complete and self-contained answer
Strengths or Positive Aspects
Areas for Improvement or Revision Suggestions
Validation Decision
*
Approve
Needs Revision
Reject
Submit Review
Should be Empty: