Customer Support Audit Feedback Form
Please provide your feedback on the recent customer support interaction. Your insights help us maintain high standards of service quality.
Support Case Reference
*
Date of Interaction
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 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Support Agent Name
How would you rate your overall experience?
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1
2
3
4
5
Was your issue resolved?
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Yes
Partially
No
How would you rate the professionalism of the support agent?
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Not professional
1
2
3
4
Highly professional
5
1 is Not professional, 5 is Highly professional
How clear and helpful were the responses you received?
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Not clear
1
2
3
4
Extremely clear
5
1 is Not clear, 5 is Extremely clear
How timely was the support you received?
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Very slow
1
2
3
4
Very fast
5
1 is Very slow, 5 is Very fast
What did you appreciate most about this support interaction?
Any suggestions for improvement?
Submit Feedback
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