Shopify Customer Feedback Survey
Share your experience in 2–3 minutes to help us improve products, shopping, delivery, and support.
Overall Experience
Overall Satisfaction
*
1
2
3
4
5
How likely are you to recommend our store to a friend or colleague?
*
Not at all likely
0
1
2
3
4
Extremely likely
5
0 is Not at all likely, 5 is Extremely likely
What went wrong, and how could we improve?
Products & Shopping
How satisfied are you with the quality of our products?
*
Very dissatisfied
1
2
3
4
Very satisfied
5
1 is Very dissatisfied, 5 is Very satisfied
How satisfied are you with the value for money?
*
Very dissatisfied
1
2
3
4
Very satisfied
5
1 is Very dissatisfied, 5 is Very satisfied
How easy was it to find what you were looking for on our store?
*
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
How easy was the ordering and checkout process?
*
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
Did the product meet your expectations?
*
Yes
Mostly
Somewhat
No
If any product-related rating was low, what went wrong and how can we improve?
Delivery & Service
How satisfied are you with shipping and delivery?
*
Very dissatisfied
1
2
3
4
Very satisfied
5
1 is Very dissatisfied, 5 is Very satisfied
Did your order arrive as expected?
*
Yes
Partially
No
Not Applicable
If you contacted customer support, how satisfied were you with the service?
Very dissatisfied
1
2
3
4
Very satisfied
5
1 is Very dissatisfied, 5 is Very satisfied
If anything went wrong with delivery or support, what happened and how could we improve?
Your Feedback
How likely are you to purchase from us again?
*
Not likely
0
1
2
3
4
Very likely
5
0 is Not likely, 5 is Very likely
What did you like most about your experience?
What could we improve?
What products or improvements would you like to see in the future?
Additional Comments
Submit Feedback
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