Shopify Post-Purchase Questionnaire
Help us understand what led to your purchase and how we can improve your shopping and checkout experience.
Discovery and Purchase Context
How did you first hear about our store?
*
Google/Search Engine
Instagram
Facebook
TikTok
YouTube
Influencer/Creator
Friend or Family
Online Advertisement
Marketplace
Other
Is this your first purchase from us?
*
Yes
No
What was the main reason you decided to purchase today?
*
Product Quality
Price
Discount/Promotion
Product Features
Design/Style
Customer Reviews
Brand Reputation
Recommendation
Product Availability
Shipping Options
Other
What influenced your purchase decision the most?
Reviews
Social Media
Advertisement
Influencer/Creator
Recommendation
Product Images
Product Description
Price
Promotion
Brand Trust
Other
What gave you enough confidence to order today?
Clear Product Information
Positive Reviews
Easy Checkout
Secure Payment Process
Helpful Customer Support
Recommendation from Someone I Trust
Return Policy
Shipping Information
Other
Shopping, Product, and Checkout Experience
How easy was it to find the product you wanted?
*
1
2
3
4
5
How satisfied were you with the product information provided?
*
1
2
3
4
5
How would you rate your overall shopping experience?
*
1
2
3
4
5
How easy was the checkout process?
*
1
2
3
4
5
How satisfied were you with the available payment and shipping options?
*
1
2
3
4
5
Did anything almost stop you from completing your purchase?
*
Yes
No
What almost stopped you from completing your purchase?
Price
Shipping Cost
Delivery Time
Checkout Issue
Payment Options
Lack of Information
Trust/Security Concern
Return Policy
Other
What could we do to improve the shopping experience?
Retention and Advocacy
How likely are you to purchase from us again?
*
Not at all likely
0
1
2
3
4
Extremely likely
5
0 is Not at all likely, 5 is Extremely likely
How likely are you to recommend our store to others?
Not at all likely
0
1
2
3
4
Extremely likely
5
0 is Not at all likely, 5 is Extremely likely
Submit Answers
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