Shopify Checkout Questionnaire
Share how easy checkout felt, what caused friction, and what we can improve.
Checkout Experience
How easy was the checkout process?
*
Very Difficult
1
2
3
4
Very Easy
5
1 is Very Difficult, 5 is Very Easy
Were you able to complete checkout without any problems?
*
Yes
No
Did you experience any issues during checkout?
No Issues
Payment Issue
Discount Code Issue
Shipping Issue
Address Entry Issue
Website/Technical Error
Checkout Was Confusing
Other
Please provide more details about the issue(s) you experienced.
Payment Experience
How satisfied were you with the available payment options?
*
1
2
3
4
5
Did you find your preferred payment method?
*
Yes
No
Which payment method did you want?
Please Select
PayPal
Apple Pay
Google Pay
Klarna
Afterpay
Bank transfer
Other
Shipping Transparency
How satisfied were you with the available shipping options?
*
1
2
3
4
5
Were the shipping costs clearly communicated before completing your order?
*
Yes
No
Were there any unexpected costs during checkout? If yes, which costs surprised you?
Shipping cost
Taxes
Duties or import fees
Service fee
Handling fee
Other
Trust and Friction
Did you feel confident and secure while completing your purchase?
*
1
2
3
4
5
How would you rate the checkout speed?
*
1
2
3
4
5
Was there anything that almost stopped you from completing your purchase?
*
Yes
No
What almost stopped you from completing your purchase?
Shipping Cost
Delivery Time
Product Price
Unexpected Fees
Payment Options
Discount Code Problem
Technical Issue
Trust/Security Concern
Complicated Checkout
Other
Improvement Feedback
What would make our checkout experience better?
If you gave any low checkout ratings, what could the store improve?
Submit
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