Digital Banking Inclusion Survey
Help us understand how people access and use digital banking services. Your responses are anonymous and will inform our efforts to make digital banking more inclusive.
How do you currently access your main banking services?
*
Mobile banking app
Bank website
Physical branch
ATM
Telephone banking
Other
How often do you use digital banking services?
*
Daily
Weekly
Monthly
Rarely
Never
Which devices do you use for digital banking? (Select all that apply)
*
Smartphone
Tablet
Laptop/Desktop
None
Other
What are the main reasons you use digital banking? (Select up to 3)
*
Convenience
24/7 access
Faster transactions
Cost savings
Physical branches are far
Other
Have you ever encountered barriers to using digital banking?
*
Yes
No
If yes, what were the main barriers?
Lack of internet access
Limited device access
Security concerns
Lack of digital skills
Language barriers
Other
How satisfied are you with your digital banking experience?
*
Not satisfied
1
2
3
4
Very satisfied
5
1 is Not satisfied, 5 is Very satisfied
How confident do you feel performing digital banking tasks?
*
Not confident
1
2
3
4
Very confident
5
1 is Not confident, 5 is Very confident
If you do not use digital banking, what is your main reason?
*
Prefer in-person banking
Security/privacy concerns
Lack of access to devices/internet
Not aware of digital banking options
I use digital banking
Other
What is your age group?
*
Please Select
Under 18
18-24
25-34
35-44
45-54
55-64
65 or above
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