Telecommunications Assessment Form
Please complete this assessment to help us understand your telecommunications environment and needs.
What is your organization's primary telecommunications service type?
*
VoIP
Traditional Landline
Mobile/Cellular
Unified Communications
Other
How would you rate the reliability of your current telecommunications system?
*
1
2
3
4
5
Please indicate your satisfaction with the following aspects of your telecommunications services.
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Call Quality
1
2
3
4
5
System Uptime
6
7
8
9
10
Customer Support
11
12
13
14
15
Billing Clarity
16
17
18
19
20
Which of the following features does your current telecommunications system support?
*
Call Forwarding
Conference Calling
Voicemail to Email
Mobile Integration
Automated Attendant
Other
How often do you experience telecommunications service interruptions?
*
Never
Rarely
Occasionally
Frequently
Very Frequently
Please rate the importance of the following factors when selecting telecommunications services.
*
Rows
Not Important
Slightly Important
Moderately Important
Very Important
Critical
Cost
21
22
23
24
25
Scalability
26
27
28
29
30
Support
31
32
33
34
35
Feature Set
36
37
38
39
40
What is your organization's approximate number of telecommunications users?
*
Which best describes your organization's future telecommunications needs?
*
Maintain current system
Upgrade existing system
Expand capacity
Transition to cloud-based
Other
Please indicate your overall satisfaction with your telecommunications provider.
*
1
2
3
4
5
Please describe any telecommunications challenges or improvement opportunities you have identified.
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