Vendor Performance Service Benchmark Survey Form
Please complete this survey to help us benchmark and improve vendor service performance. Your feedback is valued and will remain confidential.
Vendor Name
*
Your Organization / Department
*
Overall, how satisfied are you with this vendor's service?
*
1
2
3
4
5
Please rate the vendor on the following service dimensions:
*
Rows
Excellent
Good
Average
Poor
Service Quality
1
2
3
4
Timeliness
5
6
7
8
Communication
9
10
11
12
Value for Money
13
14
15
16
The vendor consistently meets agreed-upon deadlines.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The vendor is proactive in resolving issues or concerns.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The vendor provides clear and timely communication.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Would you recommend this vendor to others?
*
Yes
No
Not Sure
What are this vendor's strengths?
What areas could this vendor improve?
Submit Survey
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