Credit Union Engagement Survey Form
Please share your feedback to help us improve your experience. All responses are confidential and used only to enhance our services.
How satisfied are you with your overall experience at our credit union?
*
1
2
3
4
5
How likely are you to recommend our credit union to a friend or colleague?
*
Not likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely, 10 is Extremely likely
Which of the following services do you use most often?
*
Checking account
Savings account
Loans
Online banking
Mobile app
Other
How often do you interact with our credit union (in-person or digitally)?
*
Daily
Weekly
Monthly
A few times a year
Rarely
Please indicate how much you agree with the following statements:
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Staff are friendly and helpful
1
2
3
4
5
I find it easy to access the services I need
6
7
8
9
10
The credit union communicates clearly
11
12
13
14
15
I feel valued as a member
16
17
18
19
20
What is your preferred way to receive updates from our credit union?
Email
SMS/Text message
Mobile app notifications
Website announcements
None
How would you rate the ease of using our digital services (online banking, mobile app)?
1
2
3
4
5
What is one thing we could do to improve your experience?
Any additional comments or suggestions?
Submit Survey
Should be Empty: