Technical Support Benchmark Survey Form
Please complete this survey to help us benchmark and improve our technical support performance. Your feedback is valuable and will remain anonymous.
How satisfied are you with the overall technical support experience?
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1
2
3
4
5
How quickly was your support issue resolved?
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Very Fast
Fast
Average
Slow
Very Slow
How would you rate the professionalism of the support staff?
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1
2
3
4
5
How would you rate the clarity of communication from technical support?
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1
2
3
4
5
Did the technical support resolve your issue completely?
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Yes
Partially
No
Please indicate your agreement with the following statements about our technical support.
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Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The support staff understood my problem.
1
2
3
4
5
The support process was easy to follow.
6
7
8
9
10
I was kept informed during the resolution.
11
12
13
14
15
I would recommend this support team to others.
16
17
18
19
20
Which support channel did you use?
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Please Select
Live Chat
Email
Phone
Helpdesk Portal
Other
How many times did you contact technical support for this issue?
*
Please share any suggestions or comments to help us improve.
Would you be willing to participate in a follow-up survey?
Yes
No
Submit Survey
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